Did you know?
Despite being marketed as flushable*, biodegradable or compostable, wipes should not be flushed down toilets.
While people may believe they are disposing of wipes properly, all wipes don’t break down quickly and can cause serious blockages and costly repairs.
Are you flushing the right items?
Items that should not be flushed:
- Wipes labelled flushable*, biodegradable and compostable
- Tissues
- Sanitary items
- Nappies
- Paper towels
- Cotton buds
- Fats and Oils
- Rags
Items that can be flushed:
- PEE
- POO
- Toilet PAPER
What happens when you flush the wrong things?
- It can cause blockages in your sewerage system.
- It creates fatbergs (entangled mess of items), which cause blockages in the sewer system.
- Sewage can overflow, damaging the environment and public health.
- Sewer workers are put at risk when clearing out blockages.
- Financial consequences due to the workload increase and damaged equipment.




Good news story: Flushable Products Standard (AS/NZS 5328:2022)
Products labelled as ‘flushable’ have caused significant harm to sewer systems, leading to costly repairs as they don’t breakdown quickly enough to pass through the sewer system. Many companies have been able to label their products as ‘flushable’ simply because their products can technically be flushed—just like a mobile phone or car keys can be—but that doesn’t mean they should be.
Until recently, no wet wipes on the market met a certified standard for flushing. However, this is beginning to change. The Flushable Products Standard (AS/NZS 5328:2022) provides a framework with test methods and criteria to determine if a product is truly suitable for flushing.
To identify a compliant flushable product, look for the following on the packaging: The statement “Complies with AS/NZS 5328:2022”
Any logo that states that it complies with AS/NZS 5328 (see example below)
Since this framework is still new, many products labelled as ‘flushable’ do not meet the standard. By checking for the AS/NZS 5328 label, you can distinguish between a compliant and non-compliant product. While there are currently only a few compliant flushable products on the market, this is a growing area as businesses begin to adapt to the new standards.
Check out the Flushable Products Standard (AS/NZS 5328:2022) for more information.

Close call for our oyster farmers and river users!
Local Story from the Port Macquarie Sewer Team
The Sewer Pump Station 23, located next to the Harvey Norman complex on Hastings River Drive, is the major receiving pump station for the Thrumster area, North Shore and Hastings River Drive areas.
On Sunday morning, 28th April, the level control equipment was unable to turn the pumps on because they were blocked with wipes and sanitary products. This caused the pump station to surge to 75%, triggering an alarm to warn of a potential overflow. If an overflow occurs at this station, it could flow into the Hastings River, impacting the river’s quality and directly affecting oyster farmers and users of the river.
Fortunately, the on-call staff arrived onsite early Sunday morning and began resolving the issue. The staff were able to clear the pump within 15 minutes of receiving the alarm.
Unfortunately, this is a regular issue for sewer system staff and is entirely preventable. Blockages occur due to inappropriate items being flushed into the system which can result in overflows, causing contamination. A compromise in the quality of the water can directly impact oyster farming, which may result in shutdowns and have significant implications for local businesses.


To learn more about our Urban Water Systems, explore our Interactive Water Map.